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Terms and Conditions

These terms of use (“Terms of Use”) govern your use of our website https://bigmarket.t-mobility.co.il (“Website”) and our “BigMart” mobile and handheld application (“App”). Together, the Website and the App are referred to as the “Platform.” Please read these Terms of Use carefully before using the services. If you do not agree, please uninstall the App and refrain from using the services. By installing, downloading, or using the Platform, you accept these Terms of Use and other BigMart policies (including Cancellation & Refund Policy, Privacy Policy, etc.) posted on the Platform. These Terms apply to both individuals (18+) and corporate entities, and may include country-specific provisions.

Use of Platform and Services

All commercial/contractual terms (price, taxes, shipping, payments, delivery, warranties, etc.) are solely between Buyers and Merchants. BigMart does not control, advise, or participate in these agreements. We may offer support services like order fulfilment, payment collection, and call center support based on separate contracts with Merchants. BigMart is not liable for breaches of contract, unsatisfactory services, unavailability, or delays.

We operate only as a facilitator and never take possession or ownership of products/services offered by Merchants. We are not responsible for:

  • Goods served not meeting your needs or expectations

  • Loss, harm, or damage caused by the Merchant's goods

  • Availability of certain menu items

  • Incorrect orders by the Merchant

  • Variations between menu/food images on the Platform and the actual products

Personal Information

To use our services, you must create an account and provide personal information (name, phone, email, etc.). Additional profile details are optional. Protect your sensitive information and review your profile anytime.

We cannot guarantee delivery times and are not responsible for delays due to the Merchant or other circumstances. Orders are delivered to the specified address at the time of order. Changes to the delivery address are at our discretion and may incur additional fees. Failure to accept or provide adequate delivery instructions may result in your goods being considered delivered, without entitlement to a refund.

Payment requires correct and lawful credit/debit card details, which are securely handled by approved payment gateways. BigMart is not liable for unauthorized use of your card.

Prohibited Activities

The following activities are prohibited:

  • Violating laws/regulations

  • Infringing on others’ rights (intellectual property, privacy, etc.)

  • Posting unlawful, obscene, defamatory, harassing, or abusive content

  • Cyber-bullying or risky behavior

  • Sharing personal contact details or external URLs

  • Spam

  • Impersonating others

  • Harvesting personal data without consent

  • Harassment or abuse

  • Any conduct that restricts or inhibits others’ use of the Platform

We reserve the right to:

  • Investigate and remove inappropriate content

  • Terminate access upon breach

  • Monitor, edit, or disclose content

  • Edit or delete any content at our discretion

Amendments

We may modify these Terms or policies at any time by posting changes on the Platform. Continued use of the Platform constitutes acceptance of the updated Terms.

Payment

We may add or remove payment methods at our discretion. Online payments are processed by third-party providers, and we do not store payment details. We handle payments, refunds, chargebacks, cancellations, and disputes reasonably and in accordance with these Terms.

Cancellation

We may cancel orders anytime due to unavailability, out-of-coverage areas, or other unavoidable circumstances.